Warranty, Exchange, and Return Policy
Welcome to icare-ksa.com
(I Care Trading Establishment).
All purchases, returns, exchanges, and warranties are subject to the terms and conditions outlined on this page, in compliance with the rules and regulations of the Ministry of Commerce in the Kingdom of Saudi Arabia.
First: Return and Exchange Policy (For Non-Defective Products)
Customers have the right to request a return or exchange within 7 business days from the date of receiving the order, provided that the product is in its original, unopened factory packaging, unused, and includes all accessories and the purchase invoice.
In the event of a return or exchange based on the customer"s preference (without any defect in the product), the customer shall bear all shipping and delivery costs both ways, which will be deducted from the refunded amount.
Customers do not have the right to return or exchange consumable items or products whose original packaging has been opened or used, due to public safety and consumer protection regulations.
Customers have the right to cancel their order and receive a full refund without any additional fees, provided that the cancellation is made within two hours (2 hours) from the time the order was placed and before the order status changes to "Shipped".
Second: Warranty Policy (For Devices and Equipment)
All electrical and electronic devices are covered by a manufacturer or agent warranty for two years (24 months) from the date of receipt against manufacturing defects only.
Warranty and maintenance services are valid only upon presentation of a valid purchase invoice issued by the authorized distributor in the Kingdom of Saudi Arabia I CARE TRADING EST.
Batteries, chargers, and adapters (being consumable parts) are covered by a limited warranty of one year (12 months) against manufacturing defects.
The warranty covers repairing the manufacturing defect or replacing the damaged part free of charge. If repair or replacement is not possible, the customer will be compensated according to the applicable regulations.
Exclusions from Warranty (Cases where the warranty is voided):
Defects resulting from misuse, such as drops, breaks, impacts, or exposure to liquids and moisture (for devices that are not water-resistant).
Defects resulting from attempts to disassemble, modify, or repair the product at unauthorized service centers.
Battery damage resulting from neglect (such as leaving it completely drained for long periods or using non-original chargers).
Defects resulting from using an electrical current that is incompatible with the specified voltage of the device.
Third: Order Processing and Refund Mechanism
To submit a request for a return, exchange, or warranty service, please contact our technical support team via the store"s official communication channels (WhatsApp or Email), providing the order number, purchase invoice, and an illustrative photo/video of the product.
Once a refund is approved, the amount will be returned to the customer"s account (the card used for payment) within 7 to 14 business days, depending on the policy of the card-issuing bank.
Fourth: General Provisions
(I Care Trading Establishment) reserves the right to modify or update these policies at any time it deems appropriate without prior notice. The updated policy applies immediately upon publication on the website, while ensuring that the customer"s statutory rights acquired at the time of purchase are not affected.
